FREQUENTLY ASKED Questions
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- Ethical Manufacturing
- Global Shipping
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- Quality Control
What happens if my shipment gets lost or damaged during transport?wfadminWayForward gaurantees that your garments are securely packed and sent with your chosen shipping company but we do not maintain any responsibility once your packages are out of our premises.
Do you have a catalogue and price list for custom clothes?wfadminYes we do have catalogues and price lists for every clothing category.
How long does it take to ship my finished clothes to me?wfadminIt depends on where you live, and which shipping method you need to use. Air freight is faster than sea freight.
How much does it cost to ship completed clothes to me?wfadminThere is no way to know the answer to this question without first seeing how many boxes, dimensions and total weight you have to ship.
How do you ship my finished clothes to me?wfadminYour finished clothes are safely packaged in clear plastic sleeves, then packed into boxes and prepared for shipping.
How are my clothes going to be packed?wfadminWe use clear plastic sleeves to individually pack garments.
What if one or more of my pieces has errors, what can I do?wfadminIf you notice any of your pieces have errors, you need to contact us within 7 days of receiving your shipment. The first thing you need to do is send us images or a video showing the errors in detail. From this, we can determine whether you require a repair or full replacement of the specific piece.
What are your quality control methods?wfadminWe conduct QC on a weekly basis during any project.
Do you conduct dye or print tests?wfadminYes. Test dyeing is generally conducted on 1 kg of fabric. For digital or screen print testing, our manufacturers usually test 1m of fabric. You can request to have these test fabrics sent to you for review, just let us know.
What are acceptable file formats to send my designs in?wfadminWe accept Adobe Illustrator, PDF, JPG or PNG file formats.
How many colors can you print?wfadminFor screen printing, the maximum number of colors is 8. For digital printing, its nearly unlimited.
What types of printing methods can you do?wfadminWe produce amazing print quality through screen printing, digital printing, hot press and more. Send us your graphic design files and we will recommend the best option for you.
Can you provide organic dyes or eco-inks?wfadminYes. We are able to naturally dye fabrics.
What is your MOQ for dying?wfadminMOQ for dyeing vary depending on your choice of fabrics. The MOQ ranges from 30m to 1000m or higher.
What is your MOQ for printing?wfadminMOQs for printing vary depending on your choice of fabric. The MOQ ranges from 30m to 1000m or higher.
How long does it take to make a sample?wfadminAfter the confirmation of Sample payment. We required Just 3-5 working days.
What are the costs for making samples?wfadminSample charges for 1 piece would be charged 100 USD which whould be include the Pattern Charges, Designing charges, Production Cost and Express delivery to worldwide.
I have paper patterns should i send them to you?wfadminYes. Paper patterns can easily be replicated from and it can speedup the limit time it takes to produce your samples.
How much do patterns cost to make?wfadminThe costs to create patterns can vary but minimum $30.
What is WayForward’s MOQ?wfadminOur MOQ is 50 pieces per style, per colour, per print and per size.
What is an MOQ?wfadminMOQ is the acronym for Minimum Order Quantity.
Can you provide quotes for me in my own currency?wfadminWe usually provide quotes in US Dolllar but we can convert that into your own currency.
How long does it take to get a production quote?wfadminIt will take less than an hour.
How can I recieve a production quote ?wfadminThe only way to recieve a production quote is by sending us your required product's details or sending us physical samples of garments you want to replicate.
What does ethical verified clothing manufacturing mean?wfadminTo us, ethical verified manufacturing is the core tenent of our business. It means that we provide healthy and safe working environments for our workers, provide good living wages to our workers, help to reduce poverty and minimise their environmental impact.
What are your payment terms?wfadminAll payments are 100% up-front. For mass productions, 70% up-front and 30% upon completion of your production but before shipping.
What is the form of payment you accept?wfadminFor all productions, we only accept bank-to-bank transfers. If the total payment is less than $500 USD, we may accept WESTERN UNION and MONEYGRAM.
I am in Sialkot next week, can we meet to discuss my designs?wfadminWe are always happy to arrange meetings for our clients with our production managers.
Can you design my clothing or my print designs for me?wfadminYes we can design your clothing and print your design for you. We have design experts and graphic designers waiting for projects to work on.
I want cheap but quality clothes, can you help?wfadminThere is no such thing. The words "cheap" and "quality" should never be used in the same sentence in the sportswear industry. Cheap can mean unethical, low quality, and bad business ethics. WayFoward only manufactures ethical and high quality garments consistently.
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